Frequently Asked Questions

All About Nanikana Mask covers

I have tried to answer all the main questions I get asked, but if you have any question that hasn't been covered here, please drop me an email.

You can contact me and we can see what is possible.

Will this mask protect me from Covid19?

No mask alone can protect you from covid19. Please follow the hygiene measures by washing your hands frequently, keeping your distance and listening the advices of the official medical experts and your local health authorities.

Where are the masks made?

All the masks are made by me, in my atelier in Basel, Switzerland. 

Where is my order?

 It takes time and dedication to create a high quality handmade product and I want to make sure you are entirely happy with it.  If it takes longer than the time given, it might be in the post, check with your local office.

What if I am in a rush and need my masks a soon as possible? 

Can I wash my Nanikana mask?

Absolutely! I have pre-washed all my fabrics in the washing machine at 75 degrees celsius using hypoallergenic soap. 

Should I wash the masks before to wear them?

Yes, please! Always wash before using them for the first time and after each usages.